CANCELLATION POLICY

Please note our 12 hours Cancellation Policy when booking.

By clicking "Place Order" you confirm you have read and accepted our full terms and conditions. You practice at A Fine Balance Studio and online in any format at your own risk. You adhere to our updated terms and liability waiver. You agree to our 12 hours cancellation policy.

HOW TO CANCEL

In order to cancel your class and return it to your account or if a member, to not receive a penalty cancellation charge, you must cancel 12 hours prior to class start time.

Once your class is cancelled, the class will be returned to your account to be used at a future date; the class is not monetarily refunded. 

You can cancel your class booking in the following ways: 

·       Log into your account here, next to the class you wish to cancel, press “cancel”; or

·       Use the mindbody app on your smart phone.

PENALTIES FOR LATE CANCELLATIONS + NO SHOWS

Our aim is to improve the A Fine Balance experience for everyone and make it easier for all students to be able to attend the classes they want to.

Early cancellations (at least 12 hours before start of class) - You need to cancel class bookings at least 12 hours in advance. If you paid by class pass, your class will be credited back to your account.

Late cancellations and no shows (less than 12 hours before start of class) - We understand that cancellations are sometimes unavoidable – but cancelling late or not attending at all stops other students from booking places in that class. 

  • Class pass holders: If you do not cancel a class booking (both online/live-stream and in-studio) at least 12 hours of the class start time, you will lose the class pass and it will not be credited back to your account.

  • Members: If you have signed up for a membership and you late cancel an in-studio class you will be charged £5. If you do not cancel at all and do not show up to an in-studio class, you will be charged £10. This information is also found in your contract when you sign up.

    This will be charged to the card that your pass / membership payment is taken from. If you are on an unlimited contract or membership and you late cancel or no-show 3 in-studio classes over a month period, the option to book will be suspended for a month.

Courses and workshops - Courses and workshops cannot be cancelled or refunded - once purchased you have committed to the payment.

121 and private sessions - We operate a strict 24 hour cancellation policy on behalf of the private class teachers. For cancellations made with less than 24 hours notice or if you do not turn up for your appointment, you will be charged the full appointment fee in these circumstances.

 

ARRIVAL + LATENESS POLICY

Please arrive 5-10 minutes early.

If you arrive late, you will not be able to attend the class - out of respect for the teacher and other students.  This will be treated as a late cancellation. Please always check in with the teacher before your class, otherwise we will charge you as a no-show.

 

WAIT LIST

If a class is full, you can join the wait list. Make sure you have opted in to emails, as you will be emailed if a space becomes available. Please check your emails, if you are added to the booking, you will be charged or it will be removed from your class pass.

 

WHEN WE CHANGE A BOOKING OR CANCEL A CLASS

We reserve the right to cancel booked classes, change the teacher and make schedule changes at short notice. If a teacher becomes unavailable, we will ensure – where practically possible – that they are replaced by another teacher. Where this is not possible or where a session is cancelled due to unforeseen circumstances, we will email to let you know.

At the time of cancellation, we will offer:

·       Class pass holders - Recredit your account with the class credit or the price of the cancelled class; or a refund if you made payment via the single class / drop-in option.

·       Members - We will recommend an alternative class to book and offer of a free guest pass for our livestream classes.

A Fine Balance Limited will not be liable for any other incurred costs or damages caused to you from a cancellation.

 

REFUNDS
Any fees paid up front for any Service or membership will not be refunded.