TERMS & CONDITIONS

Please read these Terms and Conditions ("Terms") carefully before purchasing or booking any service with A Fine Balance. By making a purchase or booking, you agree to be bound by these Terms. We may update these Terms from time to time by posting a revised version on our website. The Terms in effect at the time of your booking will apply.

ABOUT US

"A Fine Balance" refers to a number of separate businesses and independent freelance instructors who deliver services to you, the client. You must ensure you book your services at the correct location, as the Upminster and Saffron Walden Studios operate independently and each has its own MINDBODY client management system. You will need a separate account for each studio.

A Fine Balance comprises the following:

A Fine Balance Saffron Walden Limited (Company No. 16365303)
Registered Address: 1 Emson Close, Saffron Walden, CB10 1HL
This company manages the Saffron Walden studio and associated services. It acts as an agent for independent freelance instructors, oversees studio operations, bookings, and client communications. Instructors are self-employed, deliver services independently, and authorise the company to manage operations. Instructors abide by these Terms but remain independent.

A Fine Balance Limited (Company No. 11224414)
Registered Address: 173 St Mary’s Lane, Upminster, RM14 3BL
This company manages the Upminster studio and services. It also acts as an agent for independent freelance instructors, handling studio operations, bookings, and administration. Instructors independently deliver services and authorise the company to manage studio operations on their behalf.

Services may also occur at venues such as The Arts Centre and The Maltings in Dunmow.

Hannah Horne, trading as A Fine Balance Yoga, is an independent instructor providing yoga, Pilates, personal training, workshops, and retreats across various locations.

The website www.afinebalance.me is operated by the entities above.

HOW OUR AGENCY MODEL WORKS
Each A Fine Balance company acts as a disclosed agent for its independent instructors. When you make a booking and payment through our website or the Mindbody system, your payment is received by A Fine Balance as agent for both parties:
– part of your payment belongs to the instructor for the teaching service they provide directly to you; and
– part belongs to A Fine Balance for studio facilities, administration, and marketing.
The instructors are self-employed professionals responsible for their own insurance and tax.
This structure means your contractual relationship for the delivery of teaching is with the instructor, while A Fine Balance manages the booking and client experience on their behalf.

DEFINITIONS

  • "Service" – Any activity provided by an instructor, including classes, workshops, retreats, private sessions (in-person or online).

  • "We" / "Us" / "Our" / "A Fine Balance" – Includes all companies and instructors listed above.

  • "Student" / "You" / "Your" – The person receiving or booking services.

  • "Registration Form" – The electronic waiver and consent completed during sign-up (e.g., via MINDBODY).

  • "Studio" – Includes 173 St Mary’s Lane, Upminster; 1 Emson Close, Saffron Walden; and any hired/remote venue.

  • "Website" – www.afinebalance.me

  • "Online" – Services delivered via digital platforms (live or recorded).

These Terms apply equally to promotional or non-paying participants. Governed by the laws of England and subject to the exclusive jurisdiction of English courts.

TERMS AND POLICIES

By booking or attending any service with A Fine Balance, you agree to our Terms, Liability Waiver, and Privacy Policy.

  • You must provide accurate, up-to-date information.

  • We may refuse, suspend, or terminate access without prior notice for safety reasons, misconduct, or breach of Terms. This may be done at our discretion to protect the wellbeing of the community.

  • CCTV may be in operation for security.

BOOKINGS AND PAYMENTS

  • Services must be pre-booked and paid for in advance.

  • You are responsible for ensuring correct bookings and payments.

  • All purchases are non-refundable and non-transferable unless stated.

  • Prices, schedules, instructors, and classes may change without notice.

  • We may cancel classes at our discretion. If we cancel:

    • Class pass/credit holders: credit returned to MINDBODY account

    • Unlimited members: rescheduled session or £5 credit

  • Holiday timetables may apply.

Payments are processed by A Fine Balance in its capacity as agent for the instructors and for itself.

CANCELLATION POLICY

Standard Classes
Cancel 12+ hours before: credit/refund (if applicable)
Under 12 hours or no-show:

  • Class pass holders: credit lost

  • Members: £5 late cancel / £10 no-show charge

Courses & Workshops
No cancellations or refunds once booked.

Private 1:1 Sessions
48 hours' notice required to cancel/reschedule
Late cancels/no-shows charged in full

Retreats & Special Events – Separate terms provided at booking

ARRIVAL & LATE ARRIVAL

  • Arrive 5–10 minutes early.

  • Late arrivals not admitted; class counts as no-show.

WAITLIST POLICY

  • Join the waitlist if a class is full.

  • If added to a class, you are automatically booked in.

  • Cancellation terms apply.

STUDIO RULES

  • You must inform your instructor at the start of every class if you have any injuries, health conditions, or are pregnant.

  • You are responsible for ensuring you have received appropriate medical clearance to participate in classes. You take part at your own risk.

  • Please clean all mats and studio props after use.

  • Stay for the entire session, including the final relaxation or cooldown period, unless you have informed the instructor in advance.

  • No shoes are to be worn inside the studio space. No glass bottles are permitted.

  • Follow all fire safety and evacuation procedures as directed by staff.

  • Any misconduct or failure to follow studio rules may result in immediate removal from the class and/or studio. Refunds will not be issued in such cases.

SOCIAL MEDIA & MARKETING

  • Photos/videos may be taken during classes or events.

  • By attending, you consent to promotional use unless you opt out in writing.

PURCHASE TYPES & MEMBERSHIPS

Intro Offers / Discovery Passes

  • One per person

  • Non-refundable, non-transferable

  • Cannot pause/extend

  • Duplicate accounts may be charged

Autopay Memberships

  • Upgrades anytime

  • Downgrades: 12-week term + 14 days’ notice

  • Pauses: 14 days’ notice + confirmation

  • Cancellations: 12-week term + 14 days’ notice

  • £10 admin fee for missed payments

  • No rollover of unused classes

  • Holiday timetable reductions apply

Pay Up Front Memberships

  • No refunds or cancellations

  • One pause (up to 1 month) allowed

  • No rollover of unused classes

Class Packs

  • Valid for stated period

  • One extension allowed: £10 for 1 month

  • Not transferable between studios

SPECIFIC SERVICES

Day Retreats: Non-refundable; transferable
Rooftop Yoga: Weather-dependent; refunds for severe weather
Dunmow Services: Managed by A Fine Balance Limited or Hannah Horne

CONCESSIONS & DISCOUNTS

15% off drop-ins & class packs for:

  • Students

  • Seniors (65+)

  • Job seekers

  • Registered disabled clients

Proof of eligibility required. Excludes memberships, workshops, and bundles.

TEACHING ARRANGEMENTS

A Fine Balance Limited and A Fine Balance Saffron Walden Limited act as disclosed agents for independent freelance instructors.
Each company manages operations, bookings, payments, and client communication for its respective studio.
The instructors deliver their services independently, set their own professional approach, and authorise the relevant A Fine Balance company to collect payments and administer bookings on their behalf.
Nothing in these Terms creates an employment relationship between A Fine Balance and any instructor.

CODE OF CONDUCT

Our values, respect & behaviour policy

At A Fine Balance Studios, we believe a positive studio experience is built on care, respect, and shared responsibility. These values guide how we move, communicate, and show up for one another — inside and outside the studio.

Our Values

  1. Kindness & Respect

    We treat everyone in our community — instructors, staff, owners, and members — with compassion, courtesy, and consideration. Thoughtful communication helps create a space where everyone feels welcome.

  2. Community First

    A Fine Balance Studios is a collective space. We encourage openness, curiosity, and shared respect across our community, and we actively support a culture that champions all instructors and values the collective over individuals.

  3. Inclusivity & Safety

    Our studios are inclusive spaces where people of all backgrounds, identities, and abilities are welcome. Physical and emotional safety are always a priority.

  4. Professionalism & Integrity

    We are committed to clear communication, professionalism, and care, ensuring our studios feel consistent, and supportive for everyone in the community.

Our Community Guidelines

To help protect the warm and welcoming culture of A Fine Balance Studios, we ask all members, clients, instructors and staff. to:

  • Treat owners, instructors, staff, and fellow members with kindness and respect

  • Support a collaborative, inclusive studio environment

  • Respect personal and professional boundaries

  • Communicate thoughtfully and constructively

  • Use official studio channels for feedback or operational questions

Respectful Communication & Community Care

We aim to foster a studio culture that feels safe, uplifting, and supportive for everyone. We do not support behaviour that undermines this environment, including:

  • Gossiping or spreading rumours

  • Speaking negatively about instructors, staff, owners, other members, or the studio

  • Bullying, harassment, intimidation, or exclusionary behaviour

  • Discrimination or prejudice of any kind

  • Creating divisions, comparisons, or narratives that erode trust

  • Communicating in ways that create or escalate conflict within the community, whether in person, digitally, or outside the studio

Our intention is always to protect the wellbeing of our community and maintain a calm, respectful atmosphere in our studios.

Championing Our Instructors

Our instructors are professionals who each bring their own experience, strengths, and teaching style. We proudly champion all instructors equally and encourage members to enjoy the diversity our teaching team offers.

A strong studio culture is one where everyone is valued and no individual is placed above the collective.

A Shared Responsibility

A Fine Balance Studios thrives when everyone contributes to a calm, respectful, and supportive environment. By being part of our community, you help create a space where people can move, connect, and feel at home.

Communication & Feedback

We welcome feedback and suggestions and ask that they are shared via our official channels so they can be reviewed thoughtfully and fairly.

LIABILITY & COMPENSATION

  • We accept liability only for injury or loss caused by our negligence.

  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence or for any liability that cannot legally be excluded.

  • We are not liable for issues arising from your actions, third parties, or unforeseeable events, including injuries whilst participating in services.

  • We are not responsible for loss of personal belongings.

  • Services may be disrupted due to force majeure (e.g., weather, pandemics).

DATA PROTECTION

A Fine Balance Limited and A Fine Balance Saffron Walden Limited process your data in line with UK GDPR and our Privacy Policy. We use your data for:

  • Booking & service delivery

  • Payment processing

  • Admin & legal compliance

  • Emergencies & safety

By using our services, you consent to the processing of personal and sensitive data (e.g., health information).

PERSONAL BELONGINGS

  • Belongings are your responsibility.

  • We are not liable for loss, theft, or damage.

  • Lost property is held for 14 days, then disposed of.

Our vision: to offer the tools to help you find balance in life.

Contact: upminster@afinebalance.me or saffron.walden@afinebalance.me
Website: www.afinebalance.me