TERMS & CONDITIONS
Please read these Terms and Conditions (“Terms”) carefully before purchasing or booking any service with A Fine Balance. By making a purchase or booking, you agree to be bound by these Terms. We may update these Terms from time to time by posting a revised version on our website. The Terms in effect at the time of your booking will apply. Make sure you book services at the right location as each has a separate mindbody account for booking.
ABOUT US
‘A Fine Balance’ refers to a collective of businesses and independent freelance instructors who deliver services to you, the client.
The group comprises the following:
A Fine Balance Saffron Walden Limited (Company No. 16365303)
Registered Address: 1 Emson Close, Saffron Walden, CB10 1HL
This company manages the Saffron Walden studio and associated services and acts as an agent for independent freelance instructors:
Oversees studio operations, bookings, and client communications.
Instructors are self-employed, deliver services independently, and authorise the company to manage operations.
Instructors abide by these Terms but remain independent.
A Fine Balance Limited (Company No. 11224414)
Registered Address: 173 St Mary’s Lane, Upminster, RM14 3BL
This company manages the Upminster studio and services. It also acts as an agent for independent freelance instructors:
Handles studio operations, bookings, and administration.
Instructors independently deliver services and authorise the company to manage studio operations on their behalf.
Services may also occur at venues such as The Arts Centre and The Maltings in Dunmow.
Hannah Horne, trading as A Fine Balance Yoga
An independent instructor providing yoga, Pilates, personal training, workshops, and retreats across various locations.
The website www.afinebalance.me is operated by the entities above.
DEFINITIONS
“Service” – Any activity provided by an instructor, including classes, workshops, retreats, private sessions (in-person or online).
“We” / “Us” / “Our” / “A Fine Balance” – Includes all companies and instructors listed above.
“Student” / “You” / “Your” – The person receiving or booking services.
“Registration Form” – The electronic waiver and consent completed during sign-up (e.g. via MINDBODY).
“Studio” – Includes 173 St Mary’s Lane, Upminster, 1 Emson Close, Saffron Walden, and any hired/remote venue.
“Website” – www.afinebalance.me
“Online” – Services delivered via digital platforms (live or recorded).
These Terms apply equally to promotional or non-paying participants. Governed by the laws of England and subject to the exclusive jurisdiction of English courts.
TERMS AND POLICIES
By booking or attending any service with A Fine Balance, you agree to our Terms, Liability Waiver, and Privacy Policy.
• You must provide accurate, up-to-date information.
• We may refuse, suspend, or terminate access without notice for safety, misconduct, or breach of Terms.
• No explanation is required for such actions.
• CCTV may be in operation for security.
Bookings and Payments
• Services must be pre-booked and paid in advance.
• You are responsible for correct bookings and payments.
• All purchases are non-refundable and non-transferable unless stated.
• Prices, schedules, instructors, and classes may change without notice.
• We may cancel classes at our discretion.
If we cancel a session:
Class pass/credit holders: credit returned to MINDBODY account
Unlimited members: rescheduled session or £5 credit
Holiday timetables may apply
5. Cancellation Policy
Standard Classes
Cancel 12+ hrs before: credit/refund (if applicable)
Under 12 hrs or no-show:
• Class pass holders: credit lost
• Members: £5 late cancel / £10 no-show charge
Courses & Workshops
No cancellations or refunds once booked
Private 1:1 Sessions
48 hrs notice required to cancel/reschedule
Late cancels/no-shows charged in full
Retreats & Special Events
Separate terms provided at booking
6. Arrival & Late Arrival
• Arrive 5–10 minutes early
• Late arrivals not admitted; class counts as no-show
7. Waitlist Policy
• Join waitlist if class is full
• If added to class, you are automatically booked in
• Cancellation terms apply
8. Studio Rules
• Inform instructors of injuries, conditions, or pregnancy
• Clean mats and props after use
• Remain until final relaxation or cooldown
• No shoes or glass in studios
• Follow fire safety
• Misconduct may lead to removal without refund
9. Social Media & Marketing
• Photos/videos may be taken during classes or events
• By attending, you consent to promotional use unless opted out in writing
10. Purchase Types & Memberships
Intro Offers
One per person
Non-refundable, non-transferable
Cannot pause/extend
Duplicate accounts may be charged
Autopay Memberships
Upgrades anytime
Downgrades require 12-week term + 14 days’ notice
Pauses require 14 days’ notice + confirmation
Cancellation: 12-week term + 14 days’ notice
£10 admin fee for missed payments
No rollover of unused classes
Holiday timetable reductions apply
Pay Up Front Memberships
No refunds or cancellations
One pause up to 1 month allowed
No rollover of unused classes
Class Packs
Valid for stated period
One extension allowed: £10 for 1 month
Not transferable between studios
11. Specific Services
Day Retreats: Non-refundable; transferable
Rooftop Yoga: Weather-dependent; refunds for severe weather
Dunmow Services: Managed by A Fine Balance Limited or Hannah Horne
12. Concessions & Discounts
15% off drop-ins & class packs for:
• Students
• Seniors (65+)
• Job seekers
• Registered disabled clients
Proof of eligibility required
Excludes memberships, workshops, bundles
13. Teaching Arrangements
A Fine Balance Limited and A Fine Balance Saffron Walden Limited act as agents for independent instructors. Each company manages operations at their respective studios (Upminster and Saffron Walden).
Instructors deliver the services and operate independently
They authorise A Fine Balance to manage bookings and studio operations
Instructors agree to comply with A Fine Balance Terms and studio policies
14. Liability & Compensation
• We accept liability only for injury/loss caused by our negligence
• No liability for issues arising from your actions, third parties, or unforeseeable events
• Not liable for loss of personal belongings
• Services may be disrupted due to force majeure (e.g. weather, pandemics)
15. Data Protection
A Fine Balance Limited and A Fine Balance Saffron Walden Limited process your data in line with UK GDPR and our Privacy Policy.
We use your data for:
• Booking & service delivery
• Payment processing
• Admin & legal compliance
• Emergencies & safety
By using our services, you consent to processing of personal and sensitive data (e.g. health information).
16. Miscellaneous
Waiver – No waiver is valid unless in writing.
Severability – If any term is invalid, the rest remain in effect.
Personal Belongings
• Belongings are your responsibility
• We are not liable for loss, theft or damage
• Lost property held for 14 days, then disposed of